Refund policy
At Animorika, we want you to have a great shopping experience.
If there is a problem with your order, please contact us and we will review your situation and work with you to find an appropriate solution.
1. CONTACT US ABOUT YOUR ORDER
If you have any questions or concerns about your order, please contact us at:
Email: jamesblack8773@outlook.com
When contacting us, please provide your order number and, when applicable, clear photos or videos showing the issue.
We recommend contacting us as soon as possible after receiving your order so that we can review and resolve the issue promptly.
2. REFUNDS WITHOUT A RETURN
Depending on the specific circumstances, we may provide a full or partial refund without requiring you to return the product.
This may apply when:
• The product arrives damaged.
• The product is defective.
• You received the wrong product.
• The product is missing components.
• The issue can be reasonably verified through photos or videos.
• Returning the product may be unreasonable or disproportionate to the circumstances.
If a refund is approved without a return, you will not need to send the product back unless we specifically instruct you to do so.
We may request photos or videos before approving a refund, replacement, or other resolution.
3. DAMAGED, DEFECTIVE, OR INCORRECT PRODUCTS
Please inspect your order after delivery.
If your product arrives damaged, defective, or different from what you ordered, please contact us at:
jamesblack8773@outlook.com
Please provide:
• Your order number
• A description of the issue
• Clear photos or videos of the product
• Photos of the shipping package, if the issue appears to have occurred during shipping
After reviewing the situation, we may offer one or more of the following solutions:
• A full refund
• A partial refund
• A replacement
• Replacement parts
• Another appropriate solution
Depending on the circumstances, you may not be required to return the original product.
4. RETURNS
Return arrangements may vary depending on the specific order and circumstances.
If we determine that a return is appropriate, we will provide the applicable return instructions and return address after reviewing your request.
Please do not send any product back before contacting us and receiving return instructions.
Returns sent without prior authorization may not be accepted.
5. CHANGE-OF-MIND RETURNS
For standard, non-customized products, return requests due to a change of mind may be considered on a case-by-case basis.
If a return is approved, the customer may be responsible for return shipping costs unless otherwise required by applicable law or the return is due to an error on our part.
Returned products should generally be unused and in their original condition and packaging.
We reserve the right to refuse returns that do not meet the applicable return requirements.
6. CUSTOM AND PERSONALIZED PRODUCTS
Some Animorika products may be customized, personalized, or produced according to a customer's specifications.
Unless otherwise required by applicable law, customized or personalized products may not be eligible for cancellation or return solely because the customer changes their mind.
However, if a customized or personalized product is defective, damaged, incorrectly produced, or materially different from what was ordered, please contact us and we will review the situation.
Nothing in this policy is intended to limit any mandatory consumer rights that apply to your purchase.
7. LOST OR UNDELIVERED ORDERS
If your order appears to be lost or has not been delivered within the expected delivery timeframe, please contact us.
We may ask for information needed to investigate the shipment with the relevant carrier.
Depending on the circumstances and the result of the investigation, we may offer a replacement, refund, or another appropriate solution.
8. REFUND PROCESSING
Once your refund has been approved, the refund will normally be issued to the original payment method used for the purchase.
Please allow up to 10 business days for us to process an approved refund.
After the refund has been issued, your bank, credit card company, or payment provider may require additional time before the funds appear in your account.
If you believe you have not received your refund after the applicable processing period, please contact us at:
jamesblack8773@outlook.com
9. EUROPEAN UNION AND EUROPEAN ECONOMIC AREA CUSTOMERS
If you are located in the European Union, European Economic Area, or another jurisdiction where mandatory consumer protection laws apply, you may have additional rights that cannot be excluded by this policy.
For eligible online purchases in the European Union, consumers generally have a 14-day right of withdrawal after receiving the goods, subject to applicable legal exceptions.
Certain goods made to the customer's specifications or clearly personalized may be exempt from the standard withdrawal right where the applicable law provides such an exception.
Where mandatory consumer rights apply, those rights take precedence over this policy.
10. RETURN ADDRESS
Because return arrangements may vary depending on the specific order and circumstances, we do not provide a single return address for all orders.
If a return is required, we will provide the appropriate return address and return instructions after reviewing your request.
Please do not send any product back before contacting us and receiving return instructions.
11. CONTACT US
If you have any questions regarding refunds, returns, damaged products, replacement orders, or other order-related concerns, please contact us:
Animorika
Email: jamesblack8773@outlook.com